Support

As part of our standard terms, we offer 08:00hrs to 21:00hrs [Monday-Friday]¹ technical support services to customers who take our support and maintenance agreements.

Please select the product family that you would like further information on. To contact support please use the following details;

Online Support : http://support.iswrsl.co.uk/heatselfservice This will allow you to review call history and log calls directly onto the support desk. You will need a password to access the online service console. Please email support@iswrsl.co.uk for details.

Email:support@iswrsl.co.uk please provide as much information regarding the issue. Please send only one issue per email. Only registered email addresses can submit requests for assistance.

NB Please state Recruitment support in your SUBJECT line please.

Telephone²: 0870 787 4433 - please note that it is more efficient to log calls via the online console or via email. You can also include additional information using these means.

Surface mail: please mark all correspondence with "SUPPORT TEAM" to the following address;

Intersoftware Recruitment Solutions,
3rd Floor, 6 Acre House
Town Square, Sale,
Manchester, M33 7WZ

Should you wish comment on any part of our services please email customerfeedback@iswrsl.co.uk and we shall endeavour to deal with your query.

¹Excluding public holidays [English]
²Calls are recorded for training purposes